Refund & Exchange Policy
Our promise
We want you to love what you ordered. If something's not right, we'll make it right.
Size exchange
We offer a 7-day size exchange from the date your order is delivered. If the size doesn't fit, you can exchange it for a different size of the same product — no questions asked.
How to request an exchange
- WhatsApp us at our store number within 7 days of delivery
- Send us your order number and a photo of the item
- We'll confirm and arrange the exchange
Exchange conditions
- Item must be unworn, unwashed, and in original condition
- Tags must still be attached
- Item must be in its original packaging
- Exchange is for size only — not for a different design
Damaged or wrong item
If you received a damaged item or the wrong product, contact us on WhatsApp within 48 hours of delivery with a photo. We'll send a replacement at no extra cost.
What we don't cover
- Change of mind on design or colour
- Items that have been worn or washed
- Requests made after 7 days of delivery
Refunds
We currently offer exchanges rather than refunds. In exceptional cases (damaged items, wrong orders), we may process a refund at our discretion. Refunds are issued to the original payment method within 5–7 business days.
Questions?
WhatsApp us — we're quick to respond and happy to help sort anything out.
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