Privacy Policy

Your privacy matters to us. This policy explains how TWOONE collects, uses, and protects your information when you shop with us.

Information we collect

• Order information: your name, phone number, delivery address, and order details when you place an order
• Device information: basic data about how you browse our store (via Shopify's built-in analytics)

How we use your information

• To process and deliver your orders
• To send you order updates and tracking information via WhatsApp or SMS
• To respond to your queries and provide customer support
• To improve our products and store experience

Sharing your information

We do not sell your personal information. We share your delivery details only with our courier partners to fulfil your order. Our store is powered by Shopify — you can read Shopify's privacy policy at shopify.com/legal/privacy.

Data security

Your data is stored securely on Shopify's platform. We do not store payment card information — all transactions are handled through secure payment gateways.

Your rights

You can request to view, update, or delete your personal information at any time by contacting us on WhatsApp.

Contact

Questions about this policy? WhatsApp us and we'll respond promptly.